- How do you place an order?It's that simple! Choose from more than 50,000 products available on PharmaLite.com by browsing through the categories "Over-the-counter drugs," "Hygiene and wellness," "Cosmetics and beauty," "Supplements and foods," "Veterinary," and "Covid-19 prevention." Select the items you want to buy by clicking on "Add to Cart"; from the cart, proceed to order and complete your purchase after entering your personal information and the payment method you prefer. Remember that the minimum purchase must be €19.00 or more.
- How long does my order take to be shipped?Orders placed Monday through Friday are shipped via DHL Express within two business days, barring unforeseen circumstances (e.g., supply missed by our carriers). If you order on Saturday and/or Sunday, your order will go into preparation the following Monday and delivery will be made between the following Tuesday and Wednesday. PharmaLite offices will be closed on national holidays: January 1, January 6, Easter and Angel Monday, April 25, May 1, June 2, August 15, November 1, December 8, December 25 and 26.
- I received a wrong package. What do I do?First of all, we apologize for the inconvenience. If you have received the wrong product(s), please report the error to us as soon as possible by calling PharmaLite Customer Service at +39 339 3841753 or emailing us at [email protected] Our operators will resolve the inconvenience as soon as possible.
- My order is missing a product. What do I do?It is possible that your order was sent in multiple packages. The first thing to do, then, is to check your emails to see if any items will arrive in a different shipment. In the case of different shipments, the packing slip or pdf you received in your order confirmation will list the name of the items in each package. Check them to make sure that the items received match what is in the note. If you have already checked and one or more products are missing, please contact PharmaLite Customer Service at +39 339 3841753 or email us at [email protected] Our operators will resolve the issue as soon as possible.
- My order contains a damaged product. What do I do?We are sorry if a product has been damaged in transit. If at the time of delivery the package is already damaged and/or has external stains caused by liquid spillage, do not accept it and immediately contact PharmaLite Customer Service at +39 339 3841753. If you should notice the damage to the products when the package has already been delivered, make a Damaged Product Refund request by emailing us at [email protected] PharmaLite Customer Service will assess the cause and extent of the damage and will probably ask you for a photograph of the damaged product(s) to send to [email protected] You will receive a confirmation and all communications directly via email.
- I made a mistake in my order can I cancel or change it? You may cancel your order, but do not change the product detail. If there are wrong products and/or quantities in the order, you can cancel it and proceed with a new order. Hurry to cancel your order. Cancellation is free if done before the package is shipped. If, on the other hand, the package has already been shipped, you may cancel the order, but shipping charges will be deducted from the refund. The refund will be made with the same payment method you chose. If you think you won't be present for the delivery, don't worry, the courier will leave you a passing notice and you will receive an email or text message from the courier allowing you to arrange a new shipment. If you would like to change the delivery date or address when your order has already been placed, simply select the link in the email or sms notification that DHL Express will send you upon departure and before your shipment is delivered.
- Do I have to register with Pharmalite.com to place an order?Registration is required to place an order from our online pharmacy. You can still add your products to your cart and register/log in at checkout. Registering will give you many benefits that will help you in your subsequent orders:
- your user profile from which to monitor the status of each order;
- The ability to change data associated with your profile, such as billing and shipping addresses;
- newsletter subscription, to receive updates and promotions. You can safely delete your account whenever you wish.
- I don't know if my order was successful. How to verify it?If you have successfully completed an order, you should have received a confirmation and summary email from PharmaLite.com. to the email box you entered. Receipt of the email confirms successful completion of the order. Check to see if by mistake the email ended up in spam. If you placed an order by selecting PayPal or credit card as the payment method, you will receive a second email confirming that the transaction was successful. If you did not receive one or both confirmation emails, you can request more information from PharmaLite Customer Service at +39 339 3841753 or by emailing us at [email protected]
- What payment methods can I use on Pharmalite.com?Our users can make payment for ordered products and related delivery charges through PayPal, with a PayPal account or via their credit card.
PayPal eBay group company is a fast and secure payment system. After selecting this payment method and clicking on "Confirm Order," a window will open in overlay where you can choose between two options:
- make the payment with your personal Paypal account
- Pay with any credit/prepaid card (Visa, Visa Electron, Mastercard, American Express or prepaid).
The system communicates directly with PayPal in total security, so PharmaLite.com will never learn of your payment method information. You will be charged directly to the credit card (Visa, Visa Electron, Mastercard, American Express or prepaid - e.g. PostePay) you have chosen or associated with your PayPal account. With each transaction, you will receive a confirmation email from PayPal. The order amount will be charged to your PayPal account or your credit/prepaid card when the order is taken. In case of cancellation, the amount will be refunded to your PayPal account or your credit/prepaid card. Paying by PayPal or Credit Card speeds up the time it takes to ship your order because the transaction is verified instantly and your order goes through processing immediately.
Credit Card Payment for products ordered on PharmaLite.com can be made by credit card, through PayPal, which accepts Visa, Visa Electron, Mastercard, American Express or prepaid (e.g. PostePay) credit cards. The total amount owed by the user to PharmaLite is charged at the time the order is transmitted.
- How do I know if the payment was successful?You should have received a confirmation and payment summary email from PharmaLite.com. to the email box you entered. Receipt of the email confirms the successful completion of your order. Check to see if by mistake the email ended up in spam. If you placed an order by selecting PayPal or credit card as the payment method, you will receive a second email confirming that the transaction was successful. If you did not receive one or both confirmation emails, you can request more information from PharmaLite Customer Service at +39 339 3841753 or by emailing us at [email protected]
- Does Pharmalite.com keep my credit card information?No, PharmaLite.com never learns about your Credit Card information because it is transmitted directly to BPM and PayPal.
- What are the shipping costs and times to Italy and abroad?Delivery of products throughout the country and internationally is made by DHL Express courier. Shipments take place from Monday to Friday, excluding national holidays. From the moment you place your order the delivery of your purchase will take place within 24/48h. Please note that for very large orders and/or orders over 3 kg, there is a shipping surcharge required after the order is completed.
Shipping is free against a minimum spend of 29.90 euros.
For countries outside the European Union or with special tax regimes (e.g., Canary Islands) there may be CUSTOMS DUTIES (to be paid by the customer) or other taxes to be paid at the time of delivery.
Upon successful shipment, you will receive an automated email alert with the appropriate tracking number (waybill or AWB) needed to view the tracking and monitor the status of the shipment. Upon delivery of the product, you will need to verify that the package is tightly closed. Each package is taped closed. Please DO NOT pick up the box if the package is not intact or the tape is tampered with. If the package is not intact or is damaged or the tape tampered with, please report this to the carrier immediately; otherwise, the product will be considered duly delivered and PharmaLite will not be held responsible for any damage and/or missing products.
- Can I check the shipping status of my order?You can check the status of your orders from your account by selecting the order to check on the "order list" page. If the order is "in processing" it means it is in preparation to be shipped. Once entrusted to the Courier, the order status will change to "shipped." If the email address or number you entered is correct, you will receive an email or text message from the Courier containing a link to track your order.
- How can I know where my package is?When your order is shipped, you will receive an email or text message that will allow you to track the status of your package's shipment on the DHL Express courier site.
- Can I change the delivery address of an order already placed?We have activated the free DHL "On Demand Delivery" service for you, with which you can decide whether to change the delivery date or address, have it delivered on your doorstep, to a neighbor or to a location you specify, or even conveniently pick up your shipment at one of thousands of DHL ServicePoints in Italy*. DHL Express will send you a notification, via email or text message, upon departure and before delivery of your shipment. Select the link contained and you can immediately indicate where and when to receive your purchase. * Options offered may vary by destination country, shipment type and shipper decisions.
Returns and Refunds
- How can I return a product?The right of withdrawal allows you to return the purchased product regardless of the reason for which you wish to exercise it no later than 14 days from the date of receipt of the order placed. You can return all or part of the products purchased in the context of the individual order. You can also request a Return in case of lack of conformity (products not ordered, damaged or missing). If you purchase with a VAT number, you will not be able to exercise the right of withdrawal. In addition, you can never exercise the right of withdrawal for SOP and OTC over-the-counter drugs. To make a return you must notify by email to [email protected]: purchase order no. and reasons for withdrawal. The full amount is refunded only if the product is returned undamaged in its original packaging excluding shipping costs, which remain the responsibility of the customer (as per the relevant law).