Return procedure

The right of withdrawal allows you to return the purchased product regardless of the reason for which you wish to exercise it no later than 14 days from the date of receipt of the order placed. You can return all or part of the products purchased in the context of the individual order. You can also request a Return in case of lack of conformity (products not ordered, damaged or missing).

If you buy with a VAT number, you cannot exercise the right of withdrawal. In addition, you can never exercise the right of withdrawal for SOP and OTC over-the-counter drugs.

To make a return you must communicate via email to [email protected]: no.purchase order and reasons for withdrawal. The full amount is refunded only if the product is returned undamaged in its original packaging excluding shipping costs that remain the responsibility of the customer (as per the relevant law).