Product shipping information

Our partner: DHL Express

We chose DHL Express as our trusted logistics partner because it participates in the carbon offset program, a program created specifically for those who care about environmental sustainability.

Our shipments

Shipments take place from Monday to Friday, excluding national holidays. From the moment you place your order the delivery of your purchase will be within 24/48h. Please note that for very large orders and/or orders over 3 kg, there is a shipping surcharge required after the order is completed.

Shipping is free with a minimum spend of €29.90 for Italy.

For EU countries, freight is charged at 18.00 + vat 22% per shipment up to 2kg. It is necessary to provide tax information in order to prepare the invoice and customs documents.

For countries outside the European Union or with special tax regimes (e.g., Canary Islands) there may be CUSTOMS DUTIES (to be paid by the customer) or other taxes to be paid at the time of delivery.

Upon successful shipment, you will receive an automated email alert with the appropriate tracking number (waybill or AWB) needed to view the tracking and monitor the status of the shipment. Upon delivery of the product, you will need to verify that the package is tightly closed. Each package is taped closed. Please DO NOT pick up the box if the package is not intact or the tape is tampered with. If the package is not intact or is damaged or the tape tampered with, please report this to the carrier immediately; otherwise, the product will be considered duly delivered and PharmaLite will not be held responsible for any damage and/or missing products.

Additional services:

PharmaLite aims to meet every need of its customers to make their shopping experience convenient and smooth. With "On Demand Delivery" you can customize the receipt of your purchase to:

- Change delivery day by rescheduling to the desired date;

- changing delivery location; 

- Hold the package in custody at a DHL warehouse, free of charge, for up to 30 days;

- Delivered to a neighbor.